IsItOn is a community powered information service that displays indicative utility status based on user submitted reports. By accessing or using IsItOn, you agree to these Terms of Service.

If you do not agree, you should not use the service.

IsItOn provides community reported, indicative information about utility availability, such as power or water, in specific areas.

1. Information is not official.
2. Information may be incomplete, delayed, or inaccurate.
3. IsItOn does not guarantee availability, accuracy, or timeliness.

IsItOn should not be relied upon as the sole source of information for critical, safety related, medical, commercial, or operational decisions.

Use of the service is at your own risk.

1. Most features are available without registration.
2. Some features, such as alerts, require providing contact details.
3. IsItOn may limit, suspend, or terminate access if misuse is detected.

1. Submit false or misleading information intentionally
2. Manipulate or attempt to disrupt the service
3. Abuse reporting mechanisms
4. Use the platform for political campaigning, harassment, or unlawful purposes

IsItOn may be modified, interrupted, or discontinued at any time without notice. We do not guarantee uninterrupted service.

To the maximum extent permitted by law:

1. IsItOn is provided “as is”
2. We are not liable for any loss, damage, or inconvenience arising from the use or inability to use the service
3. This includes indirect, incidental, or consequential damages

You agree to indemnify and hold IsItOn harmless from claims arising from your misuse of the service or violation of these terms.

These terms are governed by the laws of the Republic of South Africa.

IsItOn is designed to collect minimal personal information and to respect user privacy in accordance with the Protection of Personal Information Act.

1. Email address or phone number, for alerts
2. Suburb selection
3. Anonymous usage data, for service improvement

1. GPS coordinates
2. Physical addresses
3. Real time movement data
4. Sensitive personal information

Personal information is used solely to:

1. Deliver alerts you request
2. Improve service reliability
3. Prevent abuse or misuse

We do not use personal information for advertising.

1. We do not sell personal data
2. We do not share identifiable user data with municipalities, utilities, or third parties
3. Aggregated, anonymised data may be used for analysis or reporting

1. Community reports are time limited and expire automatically
2. Contact details are retained only while alerts are active
3. You may request deletion at any time

Under POPIA, you have the right to:

1. Access your personal information
2. Request correction or deletion
3. Withdraw consent for alerts
4. Lodge a complaint with the Information Regulator

Requests can be made via the contact details below.

We take reasonable technical and organisational measures to protect personal information, but no system is completely secure.

IsItOn displays community reported information that may not reflect official utility status.

Information is indicative only and subject to change.

1. Is not an official utility communication channel
2. Does not guarantee accuracy or availability
3. Should not be relied upon for critical decisions

IsItOn exists to reduce uncertainty, not to assign blame or host disputes.

1. Intentionally submit false reports
2. Attempt to manipulate suburb status
3. Automate or spam submissions
4. Use the service for harassment or political activity

1. Limit reporting privileges
2. Suspend or terminate access
3. Take action without prior notice where misuse is detected